AI/ML Threat Detection
Ask what the detection service would actually observe.
Explore AI/ML Threat DetectionServices / Find your focus
Choose the work you need help with.
Explore device operations, application management, knowledge access, technical analysis, and advisory alongside cloud, security, and recovery options. Use the catalog to start a focused conversation about your environment.
Service relationships, illustrated. Not live monitoring.
Keep devices and applications in the same conversation.
Start with your device estate and the applications people need to do their work. Identify ownership, business-critical tools, and the information available about health and change.
Remote Monitoring & Management and Application Management are distinct catalog offerings. Managed Patch & Lifecycle and additional monitored-asset capacity are options to discuss against the agreed scope.
Follow the dependencies across your environment.
Cloud cost, identity access, security questions, and recovery needs overlap, but they are not interchangeable services. A cloud connection is not evidence that a workload is protected, and an inventory is not proof that access has been reviewed.
Use the cloud, security, and recovery families to frame separate questions, then connect them where the same systems or owners are involved.
Help people reach the knowledge they need.
Knowledge access starts with a defined workspace, appropriate users, and a working access path. OPS_SRC KB appears as both a product and an addon; ask which packaging fits your service relationship.
Extra 25 Portal Users is a named capacity option. Portal users, workspace seats, and billed quantities are different measures, so agree the entitlement that applies before adding people.
Separate the decision from the investigation.
Strategic Advisory begins with the decision you are trying to make. Technical Analysis begins with the question you need to investigate. Both benefit from a clear scope, appropriate evidence, and an agreed output.
Ask who will be involved, what access is necessary, and how recommendations or findings will be reviewed. Do not include sensitive records in an initial inquiry.
Make the service definition useful.
Before ordering, confirm resources in scope, prerequisites, responsibilities, exclusions, pricing, and change handling. A public catalog name is a starting point; your agreement defines the work.
If you are comparing several needs, explore the Vantage plans and request the current package definitions. Service cards do not imply that an option is bundled into a plan.
Application Management
Put application ownership and change needs in focus.
Explore Application ManagementCloud RMM Extension
Discuss how cloud resources fit the monitoring scope.
Explore Cloud RMM ExtensionCloud Security Posture Management
Put cloud configuration questions in context.
Explore Cloud Security Posture ManagementDark Web Monitoring
Clarify the exposure questions you want monitored.
Explore Dark Web MonitoringExtra 4 Advisory Hours
Give additional advisory time a defined purpose.
Explore Extra 4 Advisory HoursExtra 100 Monitored Assets
Discuss monitored-asset capacity as your scope changes.
Explore Extra 100 Monitored AssetsExtra 25 Portal Users
Plan portal access around the people who need it.
Explore Extra 25 Portal UsersFinOps
Give cloud-cost decisions operational context.
Explore FinOpsIdentity Governance & Zero Trust
Make access questions explicit.
Explore Identity Governance & Zero TrustManaged Backup & DR
Start recovery planning with the workloads that matter.
Explore Managed Backup & DRManaged Patch & Lifecycle
Make change ownership part of lifecycle planning.
Explore Managed Patch & LifecycleOPS_SRC KB addon
Connect knowledge access to the right parent service.
Explore OPS_SRC KB addonOPS_SRC KB
Make knowledge access part of the service conversation.
Explore OPS_SRC KBRight-sizing Retainer
Review capacity decisions with workload needs in view.
Explore Right-sizing RetainerRemote Monitoring & Management
Understand the devices your team depends on.
Explore Remote Monitoring & ManagementSecurity Awareness Training
Connect awareness needs to the people doing the work.
Explore Security Awareness TrainingStrategic Advisory
Give a technology decision a clear brief.
Explore Strategic AdvisoryTechnical Analysis
Define the technical question before collecting more data.
Explore Technical AnalysisNo matching entries. Try a broader term.
A clearer view of the work ahead.
Discuss your needsQuestions & answers
Where should I start if I am not sure which service I need?
Describe the work that is difficult today, the teams affected, and the decision you need to make. Use a service family or General inquiry as a starting point. You do not need a finished technical specification to prepare a useful brief.
Does RMM health mean the information is live?
Not necessarily. The existing RMM source includes cached health information. Check the last successful observation, the resources included, and the source of the result. A connected provider or a refreshed page does not by itself establish fresh device data.
Does monitoring include automatic remediation?
Do not infer remediation from a monitoring service name or health indicator. Ask which findings are reviewed, who approves changes, and what response work is included in the agreement. Monitoring, investigation, approval, and execution are separate responsibilities.
What should I bring to an Application Management discussion?
Bring the business-critical applications, broad user groups, current owners, and the work you want to discuss. Identify licensing and change constraints. Supported applications, integrations, and delivery scope need to be defined for the engagement.
Why are there two OPS_SRC KB records?
OPS_SRC KB is listed as both a product and an addon. They are separate commercial records. Confirm the relevant packaging and, for an addon, its relationship to a parent service; do not assume identical inclusions or provisioning.
Does an active KB subscription mean every user can sign in?
No. Workspace readiness, an appropriately enabled user, and the sign-in prerequisites are separate from subscription status. Confirm those requirements and the effective workspace entitlement before assuming access is available.
Are portal users, billed quantities, and workspace seats the same?
No. They describe different measures. Extra 25 Portal Users is a named capacity pack, not a statement of the effective OPS_SRC workspace seat limit. Ask which entitlement controls the access you need and how it is counted.
How do Technical Analysis and Strategic Advisory differ as starting points?
Use Technical Analysis to frame a technical question and the evidence needed to investigate it. Use Strategic Advisory to frame a decision, its stakeholders, and the options or constraints to review. The specific work and outputs are defined in the engagement.
Are catalog addons included with a plan?
An addon appearing in the catalog does not establish that it is included in a particular plan. Confirm eligibility, attachment to the relevant service, capacity, and commercial terms in the current package definition.
Does a backup-provider connection establish recovery coverage?
No. Ask which workloads are covered, what relevant job history is available, and what a properly authorized restore test has demonstrated. Recovery objectives and responsibilities belong in the agreed service scope.
Does a cost recommendation mean savings have been achieved?
No. A recommendation, an approved change, and a measured result are different stages. Ask what source period and assumptions support a recommendation, who approves changes, and how any later result would be measured.