Vantage / services
Identity Governance & Zero Trust
Make access questions explicit.
Discuss the identities, applications, and access relationships that matter to your organization. Separate knowing what exists from deciding which access is appropriate and implementing an approved change.
- Which identity sources and applications are relevant?
- Who owns access decisions and review evidence?
- Which enforcement or review activities would be included?
Identity inventory alone does not prove completed access reviews or enforced Zero Trust.
Questions & answers
Where should I start if I am not sure which service I need?
Describe the work that is difficult today, the teams affected, and the decision you need to make. Use a service family or General inquiry as a starting point. You do not need a finished technical specification to prepare a useful brief.
Does RMM health mean the information is live?
Not necessarily. The existing RMM source includes cached health information. Check the last successful observation, the resources included, and the source of the result. A connected provider or a refreshed page does not by itself establish fresh device data.
Does monitoring include automatic remediation?
Do not infer remediation from a monitoring service name or health indicator. Ask which findings are reviewed, who approves changes, and what response work is included in the agreement. Monitoring, investigation, approval, and execution are separate responsibilities.
What should I bring to an Application Management discussion?
Bring the business-critical applications, broad user groups, current owners, and the work you want to discuss. Identify licensing and change constraints. Supported applications, integrations, and delivery scope need to be defined for the engagement.
Why are there two OPS_SRC KB records?
OPS_SRC KB is listed as both a product and an addon. They are separate commercial records. Confirm the relevant packaging and, for an addon, its relationship to a parent service; do not assume identical inclusions or provisioning.
Does an active KB subscription mean every user can sign in?
No. Workspace readiness, an appropriately enabled user, and the sign-in prerequisites are separate from subscription status. Confirm those requirements and the effective workspace entitlement before assuming access is available.
Are portal users, billed quantities, and workspace seats the same?
No. They describe different measures. Extra 25 Portal Users is a named capacity pack, not a statement of the effective OPS_SRC workspace seat limit. Ask which entitlement controls the access you need and how it is counted.
How do Technical Analysis and Strategic Advisory differ as starting points?
Use Technical Analysis to frame a technical question and the evidence needed to investigate it. Use Strategic Advisory to frame a decision, its stakeholders, and the options or constraints to review. The specific work and outputs are defined in the engagement.
Are catalog addons included with a plan?
An addon appearing in the catalog does not establish that it is included in a particular plan. Confirm eligibility, attachment to the relevant service, capacity, and commercial terms in the current package definition.
Does a backup-provider connection establish recovery coverage?
No. Ask which workloads are covered, what relevant job history is available, and what a properly authorized restore test has demonstrated. Recovery objectives and responsibilities belong in the agreed service scope.
Does a cost recommendation mean savings have been achieved?
No. A recommendation, an approved change, and a measured result are different stages. Ask what source period and assumptions support a recommendation, who approves changes, and how any later result would be measured.