Vantage / Technology with context
Make sense of your technology. Move the right work forward.
Bring your device estate, application needs, knowledge access, and service decisions into focus. Start with the work that matters to your team, then shape a service scope around it.
Service relationships, illustrated. Not live monitoring.
SIX WAYS TO START
One service landscape.
Choose the question that matters to your team. Explore the services behind it.
01 / SERVICE FOCUS
Devices & IT Operations
Start with the devices and applications people rely on.
Discuss inventory, observed health, application ownership, and lifecycle needs together while keeping monitoring, analysis, and authorized change distinct.
Discuss device and application scope- Core serviceRemote Monitoring & Management
Understand the devices your team depends on.
- Core serviceApplication Management
Put application ownership and change needs in focus.
- Attached capabilityManaged Patch & Lifecycle
Make change ownership part of lifecycle planning.
- Attached capabilityExtra 100 Monitored Assets
Discuss monitored-asset capacity as your scope changes.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
02 / SERVICE FOCUS
Cloud & Cost Optimization
Connect cloud context to operational decisions.
Explore monitoring scope, configuration questions, cost review, and capacity recommendations around the workloads and owners that matter.
Review cloud scope- Attached capabilityCloud RMM Extension
Discuss how cloud resources fit the monitoring scope.
- Attached capabilityFinOps
Give cloud-cost decisions operational context.
- Attached capabilityRight-sizing Retainer
Review capacity decisions with workload needs in view.
- Attached capabilityCloud Security Posture Management
Put cloud configuration questions in context.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
03 / SERVICE FOCUS
Identity & Security
Give each security question a defined scope.
Explore identity, exposure, awareness, and technical questions. Identify the information needed and who will review findings or approve a response.
Discuss security requirements- Core serviceTechnical Analysis
Define the technical question before collecting more data.
- Attached capabilityIdentity Governance & Zero Trust
Make access questions explicit.
- Attached capabilityDark Web Monitoring
Clarify the exposure questions you want monitored.
- Attached capabilitySecurity Awareness Training
Connect awareness needs to the people doing the work.
- Attached capabilityAI/ML Threat Detection
Ask what the detection service would actually observe.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
04 / SERVICE FOCUS
Backup & Recovery
Plan for recovery with workload-specific evidence.
Begin with business priorities and dependencies. Discuss coverage, responsibilities, recovery objectives, and how a restore result would be demonstrated.
Assess recovery needs- Attached capabilityManaged Backup & DR
Start recovery planning with the workloads that matter.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
05 / SERVICE FOCUS
Knowledge & Enablement
Connect the right people with the right workspace.
Discuss OPS_SRC packaging, provisioning, user access, and capacity as related but separate parts of the knowledge experience.
Discuss workspace access- Core serviceOPS_SRC KB
Make knowledge access part of the service conversation.
- Attached capabilityOPS_SRC KB addon
Connect knowledge access to the right parent service.
- Attached capabilityExtra 25 Portal Users
Plan portal access around the people who need it.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
06 / SERVICE FOCUS
Advisory & Governance
Turn priorities into a focused decision brief.
Frame advisory work around stakeholders, constraints, options, and a defined output. Discuss additional time against the work it needs to support.
Discuss advisory scope- Core serviceStrategic Advisory
Give a technology decision a clear brief.
- Attached capabilityExtra 4 Advisory Hours
Give additional advisory time a defined purpose.
Explore scope and prerequisites in each service. An offering is not a claim of plan inclusion.
Start where your team feels the friction.
A device that has stopped reporting, an application without a clear owner, or a colleague who cannot reach the right guide can interrupt a productive day. Each needs a different response—and enough context to choose it.
Explore Remote Monitoring & Management, Application Management, and OPS_SRC KB as starting points. Bring the affected systems, the people who rely on them, and the questions you need answered.
Connect the work without blurring the boundaries.
Device operations, cloud decisions, security questions, and recovery planning often touch the same systems. A useful service scope makes those dependencies visible while keeping ownership clear.
Choose a focused service inquiry or discuss one of the four Vantage plans. Ask how additional monitored assets, portal users, or advisory time would relate to that scope.
Turn a concern into a decision you can act on.
Use Strategic Advisory to frame an engagement around a business decision. Explore Technical Analysis when you need to define a technical question and the evidence needed to investigate it.
A useful brief names the question, the systems in scope, the expected output, and who will make the decision. That gives a conversation more direction than a broad request to improve security.
A developing platform for connected service work.
The Vantage platform direction brings service information, device context, knowledge, support, and commercial records into related client and operator workspaces.
For MSPs, the design distinguishes the provider account from each client and the services that client uses. Explore that direction separately from the scope of services you can contract today.
Bring the priorities. Build the brief.
Tell us what is getting in the way, which teams and systems are involved, and what a useful next step would look like. Approximate scale is enough to begin; passwords, access tokens, and private records are not.
Use the planning guides to organize your questions before a service or plan conversation.
A clearer view of the work ahead.
Discuss your needs